Challenges: Competition was a major threat, little to no accountability from employees and leaders, miscommunication among staff.
Action: Sales development process for sales representatives.
Result: 260% increase in closing rate, dramatic increase in customer retention, and increased wages for staff.
Challenges: Stagnant company growth—unable to grow beyond 100 employees
Action: Implemented Strategic Planning Process, Leadership development process for executives, Management development process for managers, and Team Leadership development process for Supervisors.
Result: Doubled staff in two years, turnover has been reduced, and annual revenue targets continue to be surpassed.
Custom Printing Company
Challenges: The president wanted the staff to focus more on the customer, had production challenges, and jobs weren’t being completed on time.
Action: Customer Service development process for staff, Executive Leadership development process for the president, and Management development process for the production manager.
Result: Sales, productivity, liquidity, and profitability exceeded goals that were set for the year.
Food Processing Equipment Manufacturing
Challenges: Leadership of organization was young and needed grooming, owner wanted sons to move into key leadership roles, and company was stuck at $10 million in sales for seven years.
Action: Leadership development process for key leaders.
Result: Grew to $16 million in sales.
Stone Fabrication Organization
Challenges: The company had an inexperienced management team, growth was stagnant, and the company was in the red financially.
Action: Executive Leadership, Customer Service, and Sales development processes for staff.
Result: The company has grown 400%, going from a $1M company to a $5M company.